AI Forum News

How will AI impact customer experience in finance?

Artificial Intelligence (AI) is rapidly changing financial services and customer interactions with firms. This is being driven by competition for market share and the maturity of algorithms. Meanwhile, customer preferences are keeping pace with technological change too. Many customers now expect better, quicker service, at all times, from AI driven chatbots and robo advisors. AI’s … Continue reading "How will AI impact customer experience in finance?"