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InsurTech Connect: Creating better customer outcomes across the claims journey

Claims. It’s the moment of truth and often seen as the most critical journey point for customers. From digital claims prevention through to automated settlement, there are increasing opportunities for insurers to create stronger touch-points using customer-centric technologies. Customer-centric thinking and technologies create better outcomes for the claimant, whilst reducing claims costs, help better identify fraud activity while helping build new service or operating models.

This InsurTechNZ session will delve into the various ways in which InsurTechs and Insurers are delivering new design and technologies to better serve the customer – from creating digital evidence pre-claim through to repair and settlement.

The presentation line-up, includes:

Richard Nicholson, Chief Strategy & Innovations Officer, Crawford NZ and InnoCo

“Uncovering the Critical Nature of Claims Satisfaction

Aaron Dickinson, Head of Product, Portfolio and Analysis. AA Insurance

“Current State of Claims.”

Renée Walker, Deputy Chief Executive, Canterbury and External Affairs, EQC

“How technology is better serving EQC claims”

Grant Beck, Co-Founder, BeThere Virtual Tours

“Using 3D VR Capture for Claims Inspection.”

Followed by Panel discussion with representatives from

AAI, Crawford NZ, Fonterra, AMBIT, and Medical Assurance Society (MAS)


We’d love you to join our diverse, active and well-engaged crowd.

Please register now as places are limited to 80 people



Aug 22
5:15 pm - 7:30 pm


AA Insurance
46 Sale Street
Auckland, 1010 New Zealand
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