The World Payments Report from Capgemini offers strategic insights into the critical issues and trends shaping the payments sector and is the leading source for data and insights on global and regional non-cash payments, and the key regulatory and industry initiatives (KRIIs).
This 16th edition explores how banks could start leveraging recent industry initiatives for client innovation and analyzes how they can accommodate the changing demands of their corporate clients. It also examines the behavioral shifts and needs of 8,600 consumers surveyed across 21 countries and rich insights from 45 executive interviews conducted across 11 countries.
Additionally, the report depicts banks’ navigational strategies in the light of new risks spurred by encroaching digital players and global giants as well as unforeseen black swans such as COVID-19.