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Taking a pulsecheck!

Welcome to the 2024 New Zealand Fintech Pulsecheck Survey! Our aim is to gain insights from our members, based on their experiences to better understand the issues that define our industry.

Your responses will help inform our next bi-annual Fintech Pulsecheck report, Building Trust and Transparency in Financial Services for Aotearoa New Zealand. Following its publication, we look forward to inviting you to a special event to discuss the report’s key findings.

About the survey

This survey is intended to provide a channel for fintechs to share their views, and for Financial Services organisations, regulators and others to gain insight on how they can best support the ecosystem towards mutual success.

The purpose of the survey is to take a snapshot of how New Zealand fintech businesses are working – and would like to work – with financial services providers. These include banks, as well as the broader ecosystem, via means such as Payments NZ’s API standards for Payment Initiation and Account Information, other APIs, or any other comparable techniques (including intermediaries).

Key survey topics include:

  • New Zealand’s current Banking and Fintech Ecosystem
  • Adapting to regulatory changes
  • New Zealand infrastructure
  • Leveraging digital innovation to promote Trust and Transparency
  • What changes can everyday New Zealanders expect

How to participate

The 2024 New Zealand Fintech Pulsecheck Survey will close on Thursday 19 October.

If you would like to participate in the survey, please click the link below which will take you to an external website run by Momentive Inc. Their Privacy Policy is available within the survey. There are 20 questions to answer, which may take 15 minutes to complete. We are seeking qualitative information, so the time it takes to complete will vary depending on your organisation’s experience and response.  

Once the survey has closed, the report will be released via an online event (details and invitation to follow) and made publicly available.

Who is conducting the survey?

Deloitte Consulting has partnered with FinTechNZ to conduct the survey, provide analysis of the data, and provide a final report. Deloitte Consulting and FinTechNZ will de-identify the survey results and aggregate the data, no personally identifiable information will be published in the report. View our privacy notice here

The study is being led by Holly Rennie from Deloitte Consulting, with the support of FinTechNZ. Holly is a Director with a wealth of financial services sector experience in New Zealand and abroad, in consulting and corporate roles.

Contact us

If you have any questions or comments regarding the Pulsecheck, please contact Deloitte Consulting via This includes anyone who would like to contribute to the survey via email rather than the online survey tool.

Please share your experiences, challenges and opportunities in our industry by Thursday 19 October.

FinTechNZ Disruptive technologies are revolutionising traditional financial services, creating opportunities for start up entrepreneurs and corporate innovators. FinTechNZ helps connect, promote and advance the trends shaping the FinTech ecosystem.