As the Digital Council, you would probably expect us to be promoting the rapid uptake of new innovations and inventions that help make things easier, quicker and, for some, possible. So you might be surprised to hear us endorsing some old fashioned phone calling, emailing and direct website booking for your next holiday. That is, …
Continue reading "Digital Council for Aotearoa New Zealand #weeknotes (32)" 
By Mitchell Pham, Chair of the Digital Council for Aotearoa New Zealand. Last week we started an intense period of analysing the findings from our workshops on trust in automated decision making. People from across Aotearoa have shared their experiences, hopes and challenges around automated decision making through our participatory design workshops. Our job now is to …
Continue reading "Digital Council for Aotearoa New Zealand #weeknotes (26)" 
The FinTech industry has grown up and grown out. No longer made up of only start-ups, FinTech today is a host of seasoned companies that offer a broad array of financial services and operate on a global stage.
14 October 2019
Introducing new services and design that makes interacting with the NZ Government surprisingly good
21 August 2019
***Updated to V1.1 August 2019*** Discover who is investing in, working with and thinking about the effects of financial technology in New Zealand. View Version 1.2 published 12 Feburary 2020 View Version 1.1 published 20 August 2019 View Version 1.0 published 20 November 2018
20 August 2019
Auckland – New Zealand should change its financial tech systems to drive the Kiwi economy or the country may miss out on sweeping changes, FintechNZ general manager James Brown says.
08 May 2019
Artificial Intelligence (AI) is rapidly changing financial services and customer interactions with firms. This is being driven by competition for market share and the maturity of algorithms. Meanwhile, customer preferences are keeping pace with technological change too. Many customers now expect better, quicker service, at all times, from AI driven chatbots and robo advisors. AI’s …
Continue reading "How will AI impact customer experience in finance?" 
In April, Callaghan Innovation launches Scale-Up New Zealand, a free online platform with verified information on Aotearoa New Zealand’s vibrant innovation ecosystem.
19 February 2019
Join AI Forum NZ and FinTechNZ at the first joint event of the Tech Alliance 2019 event series, exploring how AI will transform the customer experience across the financial services industry. A recent international report on AI in Fintech found that ‘As FinTech applies data and technology to financial services in an effort to address …
Continue reading "How will AI transform the customer experience in Financial Services?" 
